When will I get my order?

We currently deliver within the United Kingdom only. Orders take up to 3 business days to process before dispatch, and delivery then typically takes 6–7 business days. Please allow approximately 9–10 business days from the date of your order. These timeframes are estimates rather than guaranteed delivery dates.

Do you deliver outside the UK?

Not at the moment. ZS Trading currently ships to addresses within the United Kingdom only, and we do not offer international shipping at this time.

Will I receive tracking information?

Yes, wherever it is available. Once your order has been dispatched, we’ll send you shipping confirmation by email along with tracking details, so you can follow your parcel on its way to you.

Can I change or cancel my order?

If you need to change something, please contact us as soon as possible with your order number, by email at zstrading24@gmail.com or by phone on +44 7498 716691. We’ll do our best to help, although we may not be able to make changes once an order has been dispatched.

What is your return policy?

You can request a return within 15 days of receiving your order. Items must be unused, undamaged and in their original packaging. For hygiene and safety reasons, perfumes that have been opened, used or had their seals removed may not be eligible unless they are faulty, damaged or incorrectly supplied.

How do I start a return?

Please email zstrading24@gmail.com with your order number and the reason for your return before sending anything back. We’ll reply with the correct return instructions so your parcel reaches us safely.

When will I receive my refund?

Eligible refunds are issued to your original payment method once your return has been received and checked. After we have processed it, the time it takes to appear depends on your bank or card provider.

What if my order arrives damaged or incorrect?

We’re sorry if that happens. Please email zstrading24@gmail.com or call +44 7498 716691 as soon as possible, with your order number and photographs of the issue, and we’ll work with you to put it right. This does not affect your statutory rights under UK consumer law.

How do I choose the right fragrance?

Start by browsing our men’s and women’s collections. Each product page shows the fragrance notes along with longevity and sillage, so you can get a feel for how a scent will wear. Think about the moments you want it for, whether that is everyday, evenings out or special occasions, and choose the character that feels like you.

What are top, heart and base notes?

A fragrance unfolds in stages. Top notes are the first impression and fade within the first few minutes. Heart notes appear as the top notes settle and form the true character of the scent. Base notes are the deep, lasting finish that stays on your skin the longest. You’ll find all three on each product page.

What is the difference between Eau de Parfum and Eau de Toilette?

It comes down to concentration. Generally, an Eau de Parfum contains a higher percentage of fragrance oils than an Eau de Toilette, which usually means a richer scent that lasts longer on the skin. An Eau de Toilette tends to feel lighter and fresher. Both can be beautiful, so it depends on the mood and moment you have in mind.

How can I make my fragrance last longer?

Apply to clean, moisturised skin, as fragrance clings better to hydrated skin. Spray onto pulse points such as the wrists, neck and behind the ears, and avoid rubbing your wrists together, which can break down the notes. Store your bottle somewhere cool, dark and away from direct sunlight to keep it at its best.

How can I contact you?

You can email us at zstrading24@gmail.com , call us on +44 7498 716691, or send a message through our contact page . We’re always happy to help.

Is it safe to pay on your website?

Yes. Our checkout is encrypted and secure, and your card details are handled by the payment provider, so we never see or store your full card number. The payment methods available to you are shown at checkout.

Help centre

Questions? We’ve got the answers

Everything you need to know about orders, delivery, returns and finding your perfect fragrance, all in one place.

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14 questions

We currently deliver within the United Kingdom only. Orders take up to 3 business days to process before dispatch, and delivery then typically takes 6–7 business days. Please allow approximately 9–10 business days from the date of your order. These timeframes are estimates rather than guaranteed delivery dates.
Not at the moment. ZS Trading currently ships to addresses within the United Kingdom only, and we do not offer international shipping at this time.
Yes, wherever it is available. Once your order has been dispatched, we’ll send you shipping confirmation by email along with tracking details, so you can follow your parcel on its way to you.
If you need to change something, please contact us as soon as possible with your order number, by email at zstrading24@gmail.com or by phone on +44 7498 716691. We’ll do our best to help, although we may not be able to make changes once an order has been dispatched.
You can request a return within 15 days of receiving your order. Items must be unused, undamaged and in their original packaging. For hygiene and safety reasons, perfumes that have been opened, used or had their seals removed may not be eligible unless they are faulty, damaged or incorrectly supplied.
Please email zstrading24@gmail.com with your order number and the reason for your return before sending anything back. We’ll reply with the correct return instructions so your parcel reaches us safely.
Eligible refunds are issued to your original payment method once your return has been received and checked. After we have processed it, the time it takes to appear depends on your bank or card provider.
We’re sorry if that happens. Please email zstrading24@gmail.com or call +44 7498 716691 as soon as possible, with your order number and photographs of the issue, and we’ll work with you to put it right. This does not affect your statutory rights under UK consumer law.
Start by browsing our men’s and women’s collections. Each product page shows the fragrance notes along with longevity and sillage, so you can get a feel for how a scent will wear. Think about the moments you want it for, whether that is everyday, evenings out or special occasions, and choose the character that feels like you.
A fragrance unfolds in stages. Top notes are the first impression and fade within the first few minutes. Heart notes appear as the top notes settle and form the true character of the scent. Base notes are the deep, lasting finish that stays on your skin the longest. You’ll find all three on each product page.
It comes down to concentration. Generally, an Eau de Parfum contains a higher percentage of fragrance oils than an Eau de Toilette, which usually means a richer scent that lasts longer on the skin. An Eau de Toilette tends to feel lighter and fresher. Both can be beautiful, so it depends on the mood and moment you have in mind.
Apply to clean, moisturised skin, as fragrance clings better to hydrated skin. Spray onto pulse points such as the wrists, neck and behind the ears, and avoid rubbing your wrists together, which can break down the notes. Store your bottle somewhere cool, dark and away from direct sunlight to keep it at its best.
You can email us at zstrading24@gmail.com, call us on +44 7498 716691, or send a message through our contact page. We’re always happy to help.
Yes. Our checkout is encrypted and secure, and your card details are handled by the payment provider, so we never see or store your full card number. The payment methods available to you are shown at checkout.